Shipping policy
Last updated: June 2026
Processing Time
All orders are processed within [X–X business days] after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping (Netherlands): [X–X business days] — €[X]
- Express Shipping (Netherlands): [X–X business days] — €[X]
- EU Shipping: [X–X business days] — €[X]
- International Shipping: [X–X business days] — €[X]
- Free Shipping on orders over €[X]
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order via [carrier name/website].
Duties & Taxes
For orders within the EU, VAT is included in the product price. For international orders outside the EU, customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in our shipping rates and are the buyer's responsibility.
Shipping Restrictions
We currently ship to the following countries: [list countries]. We do not ship to P.O. boxes or APO/FPO addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at [your email] within [X days] of the expected delivery date. Please include your order number and photos of any damage so we can resolve the issue promptly.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your email].
Contact Us
For any shipping-related questions, please reach out to us at [your email address] or visit us at [your business address, Netherlands].